Return Policy

30-Day Return Period

Initiating a Return:
You have 30 days from the date of receiving your item to initiate a return. To be eligible for a return, the item must be unused, unworn, and in its original condition. This means that the item should not show any signs of wear, and all original tags must be attached. Additionally, the item must be returned in its original packaging, which helps ensure it remains in good condition during transit. You will also need to provide proof of purchase, such as a receipt or order confirmation, to process the return.

How to Initiate a Return:
To initiate a return, please contact us at support@burdenclothing.shop. Our team will guide you through the process and provide instructions on how to return the item. Returns must be sent to the address provided upon request. Please note that unauthorized returns, or items returned without prior authorization, will not be accepted and may be sent back to you at your expense.

Non-Returnable Items:
Certain items are non-returnable, including perishable goods, custom or personalized items, and hazardous materials. These items cannot be returned due to their nature.

Exchanges:
If you wish to exchange an item, you will need to return the original item first and then place a new order separately for the desired item.

Customer Responsibility:
If you realize you have ordered the wrong product, please be aware that you are responsible for the cost of return shipping. To avoid such issues, ensure that you carefully select the correct item before completing your order.

European Union Cooling Off Period:
For customers in the European Union, you have the right to cancel or return your order within 14 days of receipt without providing a reason, in accordance with EU consumer protection laws.

FOR MORE INFORMATION:

Business Name: Burden Clothing

Chat Support: 24/7

Business Hours: 9:00 AM to 4:00 PM (Monday to Friday) 

Business Number: +1 (448) 203-5098

Business Mail: support@burdenclothing.shop

Physical address: 5967 45th Ave N, St. Petersburg Florida 33709, United States